Refund & Cancellation Policy

1. Overview & Service Scope

Node Orbit Point Co., Ltd. provides customized, professional analytical consulting, mobile cohort retention audits, and onboarding diagnostic advisory services.

Because our services involve dedicated senior analytical time, data engineering hours, and customized dossier generation, this Refund & Cancellation Policy outlines the exact conditions governing engagement deposits, cancellations, rescheduling, and refunds.

2. Engagement Deposits & Commencements

• Booking Deposit: Standard advisory engagements require a 50% deposit upon mutual execution of the Statement of Work (SOW) to reserve calendar availability and initiate data ingestion setup.
• Commencement Date: The engagement is considered officially started once our team has received read-only data access and conducted the kickoff briefing with your lead representative.

3. Cancellation & Refund Eligibility

A. Cancellation Prior to Kickoff & Data Ingestion

• If a client cancels an engagement in writing at least 48 hours before the scheduled kickoff meeting and before data access is provisioned, the initial 50% deposit is 100% refundable, less any incurred wire transfer banking fees.

B. Cancellation After Data Ingestion Has Commenced (Work in Progress)

• If a client cancels after data ingestion, schema validation, or initial cohort queries have started:
  • Within Days 1 to 5 of the Engagement: The client is eligible for a 50% refund of the initial deposit (representing 25% of the total project value) to cover exploratory engineering and schema sanitization work already performed.
  • After Day 5 or After Delivery of Interim Findings: The initial deposit becomes non-refundable, as substantial analytical labor and query development will have been completed. The remaining 50% balance will not be invoiced.

C. Non-Refundable Items & Completed Engagements

• Once the final written Audit Dossier has been transmitted to the client and the live debrief call has been conducted, the engagement is deemed fully delivered. All paid fees are strictly non-refundable.
• Customized SQL query scripts, diagnostic spreadsheets, and technical architecture specifications delivered to the client cannot be returned and are non-refundable.

4. Rescheduling & Intake Delays

We understand that mobile release cycles and data access provisioning can experience unexpected shifts:

• Rescheduling Notice: Clients may reschedule the start date of an audit or diagnostic sprint by providing at least 3 business days’ advance notice in writing without penalty.
• Data Access Delays: If an engagement is delayed due to pending data access approvals on the client side for more than 15 consecutive business days after SOW signing, Node Orbit Point reserves the right to pause the project and reschedule completion dates based on available consultant calendar slots.

5. Missed Meetings & No-Shows

• If key client stakeholders fail to attend a scheduled kickoff or live findings debrief session without 24-hour advance written notice, the session may be rescheduled up to one time free of charge. Subsequent no-shows may incur an administrative rescheduling fee of $150 USD to re-allocate senior practitioner calendar time.

6. Refund Request Process & Processing Timelines

To submit a formal cancellation and refund request:

1. Written Notification: Submit a formal written request via email to info@node-orbitpoint.click referencing your SOW number, company name, and reason for cancellation.
2. Review & Confirmation: Our finance team will review the status of work performed against the engagement milestones and provide written confirmation within 2 business days.
3. Refund Processing Time: Approved refunds will be processed within 7 to 10 business days from the date of written approval.
4. Refund Method: All refunds are issued exclusively via the original payment method (direct international corporate wire transfer / SWIFT). The client is responsible for any intermediary receiving bank fees.

7. Contact Information

For inquiries, cancellations, or refund requests, please contact our administrative office:

Node Orbit Point Co., Ltd.
Attention: Finance & Operations
Office 8, 28 Test Avenue, Chiang Mai 00000, Thailand
Telephone: +66 52 000 329
Email: info@node-orbitpoint.click